The Definitive Guide to Workplace Mediation and Managing Conflict at Work


This book is timely. As organisations look for opportunities to save money and build trust, this book offers great advice.”  Lord Hastings of Scarisbrick

This is an excellent guide: direct and ground in reality. Understanding that mediation and conflict resolution are effective techniques can be learned the hard way or with help like this. I wish it had been available earlier in my career.”  Alison Brimelow




Workplaces are changing. Strategies for building relationships and preventing conflict are gaining importance. The government’s plan to repeal the statutory grievance and disciplinary process has opened the way for organisations to embrace mediation in the workplace.

You should read this guide book to learn more about:

  • How you can save time and money using conflict resolution strategies
  • How people management tools can reduce the impact of the financial crisis and the credit crunch
  • How to implement mediation at your place of work

This book is ideal for line managers, HR professionals, trade union representatives, mediators and employment lawyers.